Frequently asked questions
Can 3-5 year olds attend the cooking school?
Our kids cooking school offers a number of choices for all children to attend class. Adult and child classes are currently the most popular choice for parents who want 3-5 year olds to attend cooking. At our discretion, 5 year olds may attend after school classes and Saturday classes with an older sibling. Please get in touch with our team to discuss further by email at email@example.com
What are my transport/parking options getting to the event?
Parking is available in nearby streets with a limited number of free parking spaces on Silver Road off Elmira Street. The nearest station is Lewisham served by National Rail and DLR. A member of our team will be present to meet and greet at the main gate before start times.
What should my child wear and bring with them?
Please make sure your child is wearing comfortable clothes and shoes as there may be a lot of standing in your session. We provide everything needed including aprons and ingredients. Parents will also be able to purchase Greenwich Pantry aprons for kids to get them prepared for more cooking experiences at home.
What happens if my child misbehaves?
While this happens very rarely, poor conduct is something that we have seen on occasion. In the event of poor conduct, we reserve the right to dismiss a child. In these circumstances, a refund will not be issued.
How can I contact the organiser with any questions?
Please contact our booking team by email at firstname.lastname@example.org or call 0203 092 7238 or 07943 561 351.
My child has a food allergy/special diet/religious diet can they attend this course?
There are no provisions for special diets in the children’s classes. However, parents should check with the team at the time of booking to see if requirements can be accommodated.
Can you accommodate wheelchairs?
Yes. However, we have limited wheelchair spaces. It’s first come first serve!
What is your food sourcing policy?
Sustainability is at the heart of our business. We collaborate with producers who value good food. By buying locally where possible, we reduce food miles and support local businesses.
Is the registration/ticket transferrable?
Yes, they are. However, the purchaser needs to contact our team to let us know who will be receiving the ticket. Conditions may apply.
Can I update my registration information?
Yes, in most cases but if in doubt please email email@example.com
Does the printed ticket need to be brought to the event?
No. As part of our sustainability policy and commitment to net zero, we seek to reduce the use f paper where possible. Therefore, digital proof of ticket purchase via an app or mobile phone receipt is acceptable.
What is the refund policy?
Tickets are strictly non-refundable but they are transferable as gifts to other people. You may use your ticket to attend another Greenwich Pantry event or a missed event within 12 months of purchase provided you cancel your class within 48 hours. Conditions may apply. All rights reserved.
Dropping off and Collecting my child
All children must be dropped off and collected by a responsible adult. We ask you to provide the name of the person picking up the child. Please note, late pick-ups will be charged at £30 per hour or part of.
What is your safeguarding policy?
Please refer to our Safeguarding Policy document.